Terms and Conditions - Teem

Terms and Conditions

PLEASE READ CAREFULLY BEFORE SUBSCRIBING TO TEEM

You agree that these terms and conditions constitute an agreement between You and Al Jaddah Solutions for Information Technology, a Saudi company with Commercial Registration number (4030220095) dated 26/01/1433H, issued from Jeddah, with its registered address at Prince Saud Al-Faisal Street, Al-Rawdah District, Jeddah, Saudi Arabia, Maarouf Registration number (136747 (“Teem”, “We” or “Us”), the owner and operator of Teem-App.com, and other related applications, mobile applications, and services provided by Teem which these terms and conditions are provided (“Site”). These terms and conditions (“Terms”), together with our privacy policy incorporated herein, (collectively, this “Agreement”) govern Your use of the services defined hereunder.

1. KEY DEFINITIONS

The following terms shall have the meaning provided below in the “Terms and Conditions”, “Agreement”, “App”, “Site” and the “Services”:

“Agreement” the Agreement through which You agree to abide by the Terms and the Privacy Policy pertaining to Teem.

“App” Means Teem’s application, and mobile application through which Teem provides the Services to Users.

“Content” means all Content that Teem makes available through the App, Site and/or Services, including any Content licensed from a third-party, but excluding User-Generated Content and User’s trademarks.

“Client” meaning the clients and customers of the Users, to whom the User’s services are offered and to whom the User’s invoices are issued.

“Intellectual Property” means any patents, rights to inventions, utility models, copyrights (including any rights in source codes or other software, excluding open-source software), moral rights, industrial designs, trademarks, trade and business names, database rights, domain names, rights in confidential information (including know-how and trade secrets) and any other intellectual property or proprietary rights contained or relating to the App, Site, and/or Services, whether such rights are registered or unregistered, and including all applications pertaining to such rights, which are solely owned by Teem.

“Privacy Policy” means the privacy policy of the Site, App, and/or Services.

“Services” shall have the meaning provided below.

“Teem” means the brand name owned by Al Jaddah Solutions for Information Technology.

“Terms” means the terms and conditions provided in the application and/or mobile application and/or the Site.

“Us” means Al Jaddah Solutions for Information Technology.

“User” means a person or entity who creates an account for the purpose of using Teem’s App, and/or Site to benefit from the Services.

“User-Generated Content” means any Content that a User posts, uploads, submits, or transmits through or in relation to the App, Site and/or Services, including but not limited to all Personal Information, business profiles, financial information, or Content provided in direct response to a User’s questions.

“We” means Al Jaddah Solutions for Information Technology.

“You” means a person/company who uses Teem’s App, Site to issue invoices and the Services provided by Teem.

2. SERVICES

2.1 Subject to the appropriate pricing plans, the Site is designed to offer the following services to subscribed Users according to their chosen plan (collectively the “Services”):

  • Creating branded invoices
  • Invoice management
  • Enabling the receipt of Client payments through many third-party payment channels, including Mada, Credit Cards, and/ or Apple pay.
  • Tax management
  • Expense tracking
  • Product and service listing on the Site
  • Maintaining Client databases.

2.2 The Site’s Services do not include the following:

  • Any financial advisory services;
  • Any securities services;
  • Banking services, including payment collection, which will be provided by licensed third-party providers;
  • Fund management; or
  • Taking any action on behalf of the User, binding the User in any form, or acting as a User’s agent.

2.3 The Site may use third-party applications, such as WhatsApp, or Your email address to provide any Service, including sending Your Clients’ invoices, and tracking the Clients’ response to invoices.

2.4 Note that Teem has the sole discretion to modify, add new features, substitute new services for existing Services, discontinue, suspend or terminate any existing App, Site and/or Services, at any time, for any reason or without reason, and Teem may provide You with a notice by either contacting You by email or by notifying You of a change when You next enter the Site. You may be required to read and accept new terms to continue Your use of the Site. In all cases, Your continued use of the Site after notification of a change to these Terms will be deemed acceptance of those changes. If You do not agree to the changes to these Terms You should not make any further use of the Site or the App, delete the App from Your device and/or delete Your User account.

2.4 The Site, on its own or together with third party software, technologies, or tools, may enable Us to collect and use data and other information about You, and Your device and its contents. Use of such information is described in our Privacy Policy.

3. ELIGIBILITY

3.1 You must be minimum (18) years of age to create an account with Us and use the Site and/or Services to be able to manage Your Clients’ financial invoices.

3.2 THOSE UNDER THE MINIMUM AGE MAY NOT USE THE APP, SITE, AND/OR SERVICES.

3.3 If You do not qualify under these Terms, You provide us with written proof of your guardian’s consent for Your use of the App, Site and/or Services before you will be permitted to create an account.

4. USER ACCOUNTS

4.1 To benefit from Teem’s Services, you must first create a User account

4.2 Users can create an account directly through the Teem Site by completing the Create Account Form, subject to the eligibility rules above and the general notes in this section.

4.3 You must enter Your full name, Your business name, a valid phone number and email so that Teem may send You verification codes to verify Your account and other important text notifications regarding any activity in Your account, in addition to that, Teem will send You the invoices of each Client on Your email address or Your WhatsApp account whichever You prefer.

4.4 If you have incorporated a commercial entity, You will also be required to enter the entity’s name as per it’s Commercial Registration Certificate, the Commercial Registration number and date, the entity’s registered address, the name of the entity’s authorized representative, and the VAT registration number, if You have registered.

4.5 If at any time You change or decide to change any of the data submitted to Us in the Create Account Form, You must update the data within a maximum of (3) three working days of making the change.

4.6 At the time of registration, You will be required to provide Personal Information about Your business; You agree to provide true, accurate, current, and complete information. Such information shall be collected and used in accordance with our Privacy Policy. Please review our Privacy Policy carefully, as Your use of the App, Site and/or Services constitutes Your agreement to it.

4.7 We reserve the right, at any time, to request additional information, or copies of any documents, to create or verify Your account.

4.8 You agree to maintain accurate, complete, and up-to-date information in Your account. Failure to do so, including having an invalid or expired payment method may result in Your inability to access and use the Services, and may result in Teem’s termination of these Terms with You. You are responsible for all activities that occur in relation to Your account, and You agree to maintain the security and secrecy of Your account username and password at all times.

5. SITE/APP UPDATES

5.1 Teem reserves the right to modify and revise these Terms, our Privacy Policy or any of its other policies relating to the Site’s functionality, that it may post from time to time and in its sole discretion. Any modifications shall be deemed effective immediately and incorporated by reference into these Terms, our Privacy Policy or any other policies such as additional terms or any other, which We may post from time to time.

5.2 Upon any such change, Teem will provide the amended terms on the Site and may attempt to notify You via other means. Teem encourages You to review the Site periodically for any updates, as they may involve important changes affecting Your legal rights.

5.3 You acknowledge and agree that, Your continued access to or use of the Site, App and/or Services after the effective date of any modifications to these Terms, our Privacy Policy or any other policies constitutes Your affirmative acceptance of the modifications.

5.4 IF AT ANY TIME YOU CHOOSE NOT TO ACCEPT THESE TERMS AND CONDITIONS, OUR PRIVACY POLICY OR THIS AGREEMENT, AFTER SUCH MODIFICATIONS, THEN YOU MUST STOP USING THE APP, SITE AND/OR SERVICES IMMEDIATELY.

6. GRANT OF LICENSE TO USE

In consideration of Your acceptance to comply with these Terms, our Privacy Policy and this Agreement, Teem hereby grants You a limited, non-exclusive, non-transferable license to:

6.1 USE THE APP, SITE AND/OR SERVICES WITHIN THE LIMITS OF THIS AGREEMENT;

6.2 USE ANY SITE UPDATE INCORPORATING CORRECTIONS OF ERRORS AS MAY BE PROVIDED BY TEEM FROM TIME TO TIME;

6.3 VIEW AND DOWNLOAD ANY OF TEEM’S CONTENT FOR YOUR PERSONAL AND NON-COMMERCIAL PURPOSES; AND

6.4 VIEW ANY USER-GENERATED CONTENT FOR YOUR PERSONAL AND NON-COMMERCIAL PURPOSES.

Subject to the license granted and Your consent to this Agreement, You acknowledge and agree that the license granted does not include and does not permit You to:

  • use, copy, adapt, modify, reproduce, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, infringe, register or otherwise exploit the App, Site, Services, any Content, or Teem’s Intellectual Property, except as expressly permitted in this Agreement by Teem;

  • attempt to gain unauthorized access to, impair or use any aspect of the App, Site and/or Services, including User accounts, in any manner that could damage, disable, overburden, hack or impair our servers, networks, related systems or interfere with any other party’s use and enjoyment of the App, Site and/or Services.

7. LICENSE GRANTED BY USER

7.1 You represent and warrant that You own and have the right to grant Teem, its employees, officers, directors, agents and contractors a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit the any User-Generated Content and Your trademarks (whether registered or not), through or by means of the Site and/or Services and in accordance with our Privacy Policy.

7.2 You acknowledge and agree that You are solely responsible for all User-Generated Content and any trademarks, branding materials, and/or copyrighted materials that You make available through the App, Site and/or Services. Accordingly, You represent and warrant that:

  • You either are the sole and exclusive owner of all such content and materials, or that You have all rights, licenses, consents and releases that are necessary to grant Teem the rights in such User-Generated Content, as contemplated under this Agreement;
  • Your use, publication, or Teem’s use of such content and materials (or any portion thereof) on, through or by means of the App, Site and/or Services does not, and will not, infringe, misappropriate or violate a third-party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
  • If any content or material is claimed, or found to be, infringing upon any party’s rights, You will indemnify and hold Teem harmless against any losses incurred by Teem as a result, and undertake to cover any costs or expenses arising as a result, including legal fees, without any limitation on cost.

8. ACKNOWLEDGMENTS BY USER

You acknowledge the following:

8.1 that You will not use the Site or App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Site or any operating system;

8.2 that You will not infringe Our Intellectual Property rights, or those of any third party in the course of Your use of the Site or the App;

8.3 that You will not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Site or the App;

8.4 that You will not use the Site in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

8.5 that You will not collect or harvest any information or data from any service or our systems or attempt to decipher any transmissions to or from the servers running any service;

8.6 that You will not use the Site or the App to commit any illegal activities, including but not limited to, human trafficking, illegal substance trade, or pornography;

8.7 that You will comply with all applicable laws and regulations in the course of Your use of the Site and the App.

9. PAYMENT TERMS

9.1 We will charge You based on the pricing plan applicable to the subscription package of Your choice and in accordance with these Terms.

9.2 All pricing plans are quoted on the Site are inclusive of Value Added Tax, which shall be added to the invoices at the appropriate rate at check out.

9.3 You will be required to pay the due amount in advance and in full before You will be permitted to utilize the Services included in your package.

9.4 We will charge your payment (including any applicable taxes) to the payment method of your choice. The options may change from time to time but may include payment options such as Mastercard, Visa, Mada, etc. By agreeing to these Terms, You authorize Us to charge all amounts due to Your nominated payment method.

9.5 All transactions will be in SAR (Saudi Riyal) unless otherwise specified in the Site, or in Your pricing plan.

9.6 Your subscription automatically renews unless You submit a request to cancel Your account, and You receive an express e-mail confirmed the cancellation.

9.7 We reserve the right to amend prices at any time. We may increase the prices applicable to Your subscription, and in such case You will receive a notification if the price increases at least (30) thirty days before the start of the respective subscription period. If You do not cancel Your subscription before the start of the respective subscription period, Your continued use will be deemed acceptance of the new price.

9.8 All amounts paid by You are, non-refundable in the absence of manifest error, even if You decide to cancel the account before the lapse of the subscription duration.

9.9 After You make the payment, You will receive a receipt on Your email address registered with Us.

10. INTELLECTUAL PROPERTY RIGHTS

You acknowledge that all Intellectual Property rights in the Site, App and/or Services are solely and exclusively owned by Teem. You further acknowledge and agree that the rights in the Site, App and/or Services are licensed and not sold to You, and that You have no rights in, or to, the Site, App and/or Services other than the rights of Your business and/or company, and the right to use the App, Site and/or Services in accordance with the terms of this Agreement. The Intellectual Property rights contained on or in the App, Site and/or Services are owned by Teem, and You cannot use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit, register, or disseminate any propriety rights without the prior written consent of Teem. Nothing in these Terms is intended to or shall convey to You any right or license in or to any Teem’s Content, unless specifically provided for herein.

11. THIRD-PARTY LINKS

Teem may provide links to the apps of any affiliated companies, partners or other third-parties. These links are provided solely as a convenience to You, and do not constitute an endorsement by Teem of the Content of such third-party apps nor of the business practices of such other businesses, and in no event, shall Teem be responsible or liable for any products or services of such third-party services. These Services may be made available or accessed in connection with third-party services and content (including advertising) that Teem does not control. You acknowledge that Your use of any third-party information or apps is at Your own risk and that different terms and conditions and privacy policies may apply to Your use of such third-party services and content, which You should carefully review.

12. DISCLAIMER

We created Teem to provide You with a convenient way to provide the Services so that You can manage Your business and Client communications in an efficient and convenient manner, and We want Your experience with Teem to be exceptional. While We work hard to make that happen, YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE APP,  SITE AND/OR SERVICES. To the maximum extent permitted by law, We hereby disclaim all such warranties. We do not guarantee that the results may be obtained from the use of the App, Site and/or Services will be effective, reliable or accurate or will meet Your requirements. We do not guarantee that You will be able to access or use the App, Site and/or Services (either directly or through third-party networks) at times or locations of Your choosing. We are not responsible for the accuracy, reliability, timeliness or completeness of information provided by Users of the App, Site and/or Services or any other data or information provided or received through the App, Site and/or Services. Except as expressly provided herein, Teem makes no warranties about the information systems, software, and functions made accessible through the App, Site or any other security associated with the transmission of sensitive information. Teem does not warrant that the App, Site and/or Services will operate error-free, bug-free or free from defects, that loss of data will not occur, or that the App, Site Services, and/or any other software are free of computer viruses, contaminants or other harmful items.

13. LIMITATION OF LIABILITY

13.1 You acknowledge and agree that Your sole and exclusive remedy for any dispute with Us is the cancellation of Your account, and to the maximum extent permitted by law, Teem not, under any circumstance have any further liability to You in connection with the Services, these Terms, and/or the Privacy Policy.

13.2 In no event shall Teem be liable to You for any indirect, incidental, special, exemplary, punitive or consequential damages, including loss of profits, loss of data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the App, Site and/or Services, even if Teem has been advised of the possibility of such damages.

13.3 Teem shall not be liable for delay or failure in performance resulting from causes beyond Teem’s control, or from actions, breaches, or omissions by any third-parties, including payment collection service providers.

13.4 In addition, Teem’s total cumulative liability to You or any third-party under these Terms, including from all causes of action and all theories of liability, will be limited to and will not exceed the fees actually received by Teem from You during the (30) calendar days preceding the claim giving rise to such liability. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited in accordance herein to the maximum extent permitted by law.

14. INDEMNIFICATION

You hereby agree to defend, indemnify and hold Teem, its employees, contractors, officers, directors, agents, parents and other affiliates, harmless from any and all claims, demands, losses, liabilities, and expenses, including attorneys’ fees, that arise from or are related to (a) Your use of the App, Site and/or Services; (b) Your breach or violation of any of these Terms, this Agreement, and/or the Privacy Policy; (c) Teem’s use of Your User-Generated Content, Your trademarks, branding, or copyrighted materials, Collected Information, and/or Personal Information pursuant to the Privacy Policy; or (d) Your violation of the rights of any third-party, including third-party providers.

15. RELEASE OF LIABILITY

You hereby agree to release Teem entities from any and all claims, damages or liability of any kind whatsoever without limitation, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, related to the App, Site and/or Services, including (i) any third-party’s failure to comply with applicable law and/or failure to abide by these Terms, and (ii) any conduct or speech, whether online or offline, of any other User.

16. COMMUNICATIONS AND NOTIFICATIONS

16.1 Teem may, from time to time, send You relevant information about the App, Site and/or Services or other offerings, which may be of interest to You and to them. You consent to receive such communications as part of using the Services. You may “unsubscribe” of these communications at any time by sending an email to info@teem-app.com. However, please note that Teem will still send communications that are needed to provide Services to You, such as a response to a password, customer support request, or any notification regarding activities in Your account and You cannot opt-out of these communications.

16.2 Teem may give You notice relating to Your account or the Services at the email address and/or phone number You provided when registering for Your account in the Site, or any other notification means through the App, such as alerts and notifications. Notices will be considered received and notified within (24) twenty-four hours after the e-mail, notification or alert is sent.

17. ACCOUNT DEACTIVATION

You acknowledge and agree that if Your account remains inactive for a period exceeding (180) one hundred and eighty days, We reserve the right to permanently deactivate Your account in accordance with the termination provision in these Terms.

18. TERMINATION

Teem reserves the right, if it determines it is best, to terminate, suspend, and/or deactivate Your account immediately, without notice, if there has been a violation of this Agreement or other policies and terms posted on the Site or through the Services by You or by someone using Your credentials. We may also terminate, suspend, or deactivate Your account for any other reason, including inactivity for an extended period. Teem shall not be liable to You or any third-party for any termination, suspension or deactivation of Your access to the Site and/or Services. Further, You agree not to attempt to use the Site and/or Services after any such termination, suspension or deactivation (provided, in the case of deactivation due exclusively to Your inactivity, You may be permitted to create another account).

19. GENERAL TERMS

A. Limitation of Claims

No action arising under or in connection with this Agreement, regardless of the form, may be brought by You more than (60) sixty days after the cause of action arose. Actions brought thereafter are forever barred.

B. Entire Agreement

This Agreement and any supplemental terms, policies, rules and guidelines posted through the App, Site and/or Services, each of which are incorporated herein by reference, including the Privacy Policy, and additional terms, constitute the entire agreement between You and Us and supersede all previous written or oral agreements.

C. Severability

If any of the terms of this Agreement are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

D. Assignment

You may not assign, transfer or sublicense the terms of this Agreement in whole or in part to any person or third-party without Teem’s prior written approval and any attempt to do so in violation of this section shall be null and void. You give Your approval to Teem for it to assign or transfer these terms in whole or in part, including to: a) a subsidiary or affiliate; b) an acquirer of Teem’s equity, business or assets; or c) a successor by merger.

E. Waiver

If Teem fails, at any given time, to insist on strict performance of any of Your obligations or representations under this Agreement, or if Teem fails to exercise any of the rights or remedies to which it is entitled under this Agreement, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations. A waiver by Teem of any default shall not constitute a waiver of any subsequent default.

F. Survival

In the event of any termination of Your account and these Terms, whether by You or Us, any provision of these Terms that logically extends beyond such termination shall continue in full force and effect to the fullest extent necessary to enforce any rights obtained or obligations incurred hereunder.

G. Governing Law and Disputes

This Agreement shall be governed by and construed in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia. Any disputes or claims that may arise between You and Teem under these Terms or our Privacy Policy shall be resolved amicably. If it was not possible to resolve such dispute amicably, the matter shall be submitted to the exclusive jurisdiction and venue of the Saudi courts, with respect to any claims brought by either party.

The Site is administered in the Kingdom of Saudi Arabia but is intended for all Users wishing to issue invoices to Your Clients’, such Client does not have to be in the Kingdom of Saudi Arabia. Users are responsible for compliance with any local laws applicable to their use of the Site and/or Services.

H. Language

Teem provides this App, Site and/or Services in both English and Arabic language, and may, but is not obligated to, translate this Site and provide the Services in any other language. However, the (English) version governs Your relationship with Teem, and if any inconsistencies or conflicts arise among the different language versions, the (English) text will prevail.

I. Contact Us

Our hours of operation are from 11 AM until 6 PM KSA time zone. Should You have any questions or inquiries regarding these Terms and/or our Privacy Policy, please e-mail Us at info@teem-app.com  or submit the information to the following address:

Unit 301 A

4212 Ahmad Jamjoom Street

Alrawdah District

Jeddah 2343-7607

Saudi Arabia